Showing posts with label IT. Show all posts
Showing posts with label IT. Show all posts

Saturday, November 2, 2013

eBook Business IT Problem Management (Prentice Hall PTR)

eBook  Business  IT Problem Management (Prentice Hall PTR)

No matter how professional your IT organization, if you can’t resolve problems
quickly and effectively, you’ll lose your stakeholders’ confidence -- and fail.
Nowadays, help desk s aren’t enough: companies want true service centers
capable of delivering complex, strategic solutions. IT Problem Management is
the first single source for building world-class problem management
processes. Drawing upon his extensive consulting experience, Gary Walker
presents specific improvements you can make to achieve breakthrough
results in any help desk or service center -- in-house or out-sourced.
Coverage includes:
Problem identification, customer validation, problem lo gging, service delivery,

knowledge capture and sharing, and management oversight
1. Introduction to Problem Management
2. Service Center Organization
3. Maintaining a Service Catalog
4. Problem Identification
5. Customer Validation
6. Problem Logging
7. Service Delivery
8. Knowledge Capture and Sharing
9. Management, Review, and Oversight
10. Service Level Agreements
10.1 SLA Content
10.2 Using the SLA
11. Service Center Tools
12.1 Motivation Through Reward

Download:        Click here to download

Computer Networks Problem Solutions Andrew Tanenbaum PRENTICE HALL

Computer Networks  Problem Solutions Andrew Tanenbaum PRENTICE HALL

This book show the problems and solutions in computer network problem with easy way to understand. Several chapters, each chapter has many problems and solutions.






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Friday, November 1, 2013

Internetworking with TCP_IP

Internetworking with TCP_IP

Internetworking with TCP/IP, Volume III describes the fundamental concepts of client-server computing used to build all distributed computing systems, and presents an in-depth guide to the Posix sockets standard utilized by Linux and other operating systems. Dr. Douglas E. Comer compares leading server designs, and describes the key tools and techniques used to build clients and servers, including Remote Procedure Call (RPC). The book contains examples of running programs that illustrate each approach. Comer introduces the client-server model and its software design implications; the role of concurrent processing and threads; the Socket API, and differences that impact Linux programmers. Understand the key algorithms and issues associated with client and server software design; then review three leading approaches: iterative, connectionless servers (UPD); and both iterative and concurrent connection-oriented servers (TCP). The book contains extensive coverage of threading, including a new chapter on using threads for concurrency; as well as coverage of single-threaded and multi-threaded concurrent servers. Comer introduces multi-protocol and multi-service services; reviews client concurrency; tunneling at the transport and application levels; and external data representation (XDR). He reviews RPC, distributed program generation, NFS concepts and protocol; Telnet; streaming media transport; and finally, techniques for avoiding deadlock and starvation in client-server systems. For everyone who wants to master TCP/IP and understand how the Internet works.
Contents in this book:
Chapter 1 Introduction And Overview
Chapter 2 Review Of Underlying Network Technologies
Chapter 3 Internetworking Concept And Architectural Model
Chapter 4 Classful Internet Addresses
Chapter 5 Mapping lnternet Addresses To Physical Addresses (ARP)
Chapter 6 Determining An Internet Address At Startup (RARP)
Chapter 7 Internet Protocol: Connectionless Datagram Delivery
Chapter 8 internet Protocol: Routing IP Datagrams
Chapter 9 Internet Protocol: Error And Control Messages (ICMP)
Chapter 10 Classless And Subnet Address Extensions (CIDR)
Chapter 11 Protocol Layering
Chapter 12 User Datagram Protocol (UDP)
Chapter 13 Reliable Stream Transport Service (TCP)
Chapter 14 Routing: Cores, Peers, And Algorithms
Chapter 15 Routing: Exterior Gateway Protocols And Autonomous 269
Systems (BGP)
Chapter 16 Routing: In An Autonomous System (RIP, OSPF, HELLO)
Chapter 17 Internet Multicasting
Chapter 18 TCPnP Over ATM Networks
Chapter 19 Mobile lP
Chapter 20 Private Network Interconnection (NAT, VPN)
Chapter 21 Client-Server Model Of Interaction
Chapter 22 The Socket Interface
Chapter 23 Bootstrap And Autoconfiguration (BOOTP, DHCP
Chapter 24 The Domain Name System (DNS)
Chapter 25 Applications: Remote Login (TELNET, Rlogin)
Chapter 26 Applications: File Transfer And Access (FTP, TFTP, NFS)
Chapter 27 Applications: Electronic Mail (SMTP, POP, IMAP, MIME)
Chapter 28 Applications: World Wide Web (HTTP)
Chapter 29 Applications: Voice And Video Over IP (RTP)
Chapter 30 Applications: Internet Management (SNMP)
Chapter 31 Summary Of Protocol Dependencies
Chapter 32 Internet Security And Firewall Design (IPsec)
Chapter 33 The Future Of TCPnP (IPv6)


Download:        Click here to download

Oracle Database

Oracle Database

The author and publisher have made their best efforts to prepare this book, and the content is based upon final release software
whenever possible. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). The
author and the publisher make no representation or warranties of any kind with regard to the completeness or accuracy of the contents
herein and accept no liability of any kind including but not limited to performance, merchantability, fitness for any particular

purpose, or any losses or damages of any kind caused or alleged to be caused directly or indirectly from this book.
Contents in this ebook:
Chapter 1 Relational Database Concepts
Chapter 2 SQL*Plus and iSQL*Plus Basics 13
Chapter 3 Oracle Database Functions
Chapter 4 Restricting, Sorting, and Grouping Data
Chapter 5 Using Multiple Tables
Chapter 6 Advanced SQL Querie
Chapter 7 Logical Consistency
Chapter 8 Installing Oracle and Creating a Database
Chapter 9 Reporting Techniques
Chapter 10 Creating and Maintaining Database Objects
Chapter 11 Users and Security
Chapter 12 Making Things Run Fast (Enough)
Chapter 13 Saving Your Stuff (Backups)
Chapter 14 Troubleshooting

Download:        Click here to download

Software engineering book

Software engineering book

This ebook for whom want to learn and learning software enginnering.
Content in this ebook:
CHAPTER 1 INTRODUCTION TO THE GUIDE
CHAPTER 2 SOFTWARE REQUIREMENTS
CHAPTER 3 SOFTWARE DESIGN
CHAPTER 4 SOFTWARE CONSTRUCTION
CHAPTER 5 SOFTWARE TESTING
CHAPTER 6 SOFTWARE MAINTENANCE
CHAPTER 7 SOFTWARE CONFIGURATION MANAGEMENT
CHAPTER 8 SOFTWARE ENGINEERING MANAGEMENT
CHAPTER 9 SOFTWARE ENGINEERING PROCESS
CHAPTER 10 SOFTWARE ENGINEERING TOOLS AND METHODS
CHAPTER 11 SOFTWARE QUALITY
CHAPTER 12 KNOWLEDGE AREAS OF THE RELATED DISCIPLINES

Download:        Click here to download

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