Student's Book - Cambridge University Press
Module 1 : Cultural diversity and socialising
Unit 1 : Building a relationship
Cross-cultural understanding (1) - Welcoming visitors - Small talk : keeping the conversation going
Unit 2 : Culture and entertainment
Cross-cultural understanding (2) - Inviting and accepting or declining - Eating out.
Module 2 : Telephoning
Unit 3 : Could I leave amessage ?
Preparing to make a telephone call - Receiving calls - Talking and leaving messages - Asking for and giving repetition - The secretarial barrier.
Unit 4 : Good to hear from you again!
Cross-cultural communication on the telephone (1) - Making arrangements - Changing arrangements - Ending a call.
Unit 5 : Unfortunately there's a problem...
Cross-cultural communication on the telephone (2) - Problem solving on the telephone - Complaints
Module 3 : Presentations
Unit 6 : Planning and getting started
Presentation technique and preparation - The audience - Structure (1) The introduction
Unit 7 : Image, impact and making an impression
Using visual aids : general principles - Talking about the content of visual aids - Describing change.
Unit 8 : The middle of the presentation
Holding the audience's attention - Structure (2) The main body - Listing information - Linking ideas - Squencing.
Unit 9 : The end is near ...this is the end
Structure (3) The end - Summarising and concluding - Questions and discussion.
Module 4 : Meetings
Unit 10 : Making meetings effective
Whats makes a good meeting ? - Chairing a meeting - Establishing the purpose of a meeting
Unit 11 : Sorry to interrupt, but ...
The structure of decision making - Stating and asking for opinion - Interrupting and handling interruptions
Unit 12 : What do you mean by ...?
Asking for and giving clarification - Delaying decisions - Ending the meeting.
Module 5 : Negotiations
Unit 13 : Know what you want
Type of negotiation - Preparation for a negotiation - Making an opening statement
Unit 14 : Getting what you can
Bargaining and making concessions - Accepting and confirming - Summarising and looking ahead
Unit 15 : Not getting what you don't want
Types of negotiator - dealing with conflict - Rejecting - Ending the negotiation.
