Sunday, December 15, 2013

Electrical Power Systems Technology

Electrical Power Systems Technology

Electrical Power Systems Technology (Third Edition) provides a broad
overview of the production, distribution, control, conversion, and measurement
of electrical power. The presentation method used in this book will allow the reader to develop an understanding of electrical power systems. The units of the book are organized in a systematic manner, beginning with electrical power production methods. The fundamentals of each major unit of the book are discussed at the beginning of the unit. These fundamentals provide a framework for the information that follows in each unit. The last unit has been expanded to include control devices. This book deals with many important aspects of electrical power, not just with one or two areas. In this way, it will give the reader a better understanding of the total electrical power system—from the production of electricity to its conversion to other forms of energy. Each unit deals with a specific system, such as production, distribution, control, conversion, or measurement. Each system is broken down into subsystems. The subsystems are then explored in greater detail in the chapters that make up each unit.
Contents
Chapter 1 Power Measurement Fundamentals
Chapter 2 Power System Fundamentals
Chapter 3 Power Measurement Equipment
Chapter 4 Modern Power Systems s
Chapter 5 Alternative Power Systems
Chapter 6 Alternating Current Power Systems
Chapter 7 Direct Current Power Systems
Chapter 8 Power Distribution Fundamentals
Chapter 9 Power Distribution Equipment
Chapter 10 Single-Phase and Three-Phase
Distribution Systems
Chapter 11 Fundamentals of Electrical Loads
Chapter 12 Heating Systems
Chapter 13 Lighting Systems
Chapter 14 Mechanical Systems
Chapter 15 Power Control Devices
Chapter 16 Operational Power Control Systems
Chapter 17 Control Devices

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Saturday, December 7, 2013

Marketing Management 14th Edition Kotler & Keller

Marketing Management 14th Edition Kotler & Keller

The overriding goal of the revision for the 14th edition of Marketing Management was to create as comprehensive, current, and engaging MBA marketing textbook as possible.Where appropriate, new material was added, old material was updated, and no longer relevant or necessary material was deleted.Marketing Management, 14th edition, allows those instructors who have used the 13th edition to build on what they have learned and done while at the same time offering a text that is unsurpassed in breadth, depth, and relevance for students experiencing Marketing Management for the first time. The successful across-chapter reorganization into eight parts that began with the 12th edition of Marketing Management has been preserved, as well as many of the favorably received within-chapter features that have been introduced through the years, such as topical chapter openers, in-text boxes highlighting noteworthy companies or issues, and the Marketing Insight and Marketing Memo boxes that provide in-depth conceptual and practical commentary.
Contents:
PART 1 Understanding Marketing Management
Chapter 1 Defining Marketing for the 21st Century
Chapter 2 Developing Marketing Strategies and Plans
PART 2 Capturing Marketing Insights
Chapter 3 Collecting Information and Forecasting Demand
Chapter 4 Conducting Marketing Research
PART 3 Connecting with Customers
Chapter 5 Creating Long-term Loyalty Relationships
Chapter 6 Analyzing Consumer Markets
Chapter 7 Analyzing Business Markets
Chapter 8 Identifying Market Segments and Targets
PART 4 Building Strong Brands
Chapter 9 Creating Brand Equity
Chapter 10 Crafting the Brand Positioning
Chapter 11 Competitive Dynamics
PART 5 Shaping the Market Offerings
Chapter 12 Setting Product Strategy
Chapter 13 Designing and Managing Services
Chapter 14 Developing Pricing Strategies and Programs
PART 6 Delivering Value
Chapter 15 Designing and Managing Integrated Marketing Channels
Chapter 16 Managing Retailing, Wholesaling, and Logistics
PART 7 Communicating Value
Chapter 17 Designing and Managing Integrated Marketing
Communications
Chapter 18 Managing Mass Communications: Advertising, Sales Promotions,
Events and Experiences, and Public Relations
Chapter 19 Managing Personal Communications: Direct and Interactive
Marketing, Word of Mouth, and Personal Selling
PART 8 Creating Successful Long-term Growth
Chapter 20 Introducing New Market Offerings
Chapter 21 Tapping into Global Markets
Chapter 22 Managing a Holistic Marketing Organization for the Long Run

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Wednesday, December 4, 2013

Marketing Planning And Strategy

Marketing  Planning And Strategy

In this books, marketing planning and strategy has total of 47 chapter.
Contents:
Chapter 1 - Marketing and the Concept of Planning and Strategy
Chapter 2 - Strategic Marketing
Chapter 3 - Corporate Appraisal
Chapter 4 - Understanding Competition
Chapter 5 - Focusing on the Customer
Chapter 6 - Scanning the Environment
Chapter 7 - Measuring Strengths and Weaknesses
Chapter 8 - Developing Marketing Objectives and Goals
Chapter 9 - Strategy Selection
Chapter 10 - Portfolio Analysis
Chapter 11 - Organizational Structure
Chapter 12 - Strategic Tools
Chapter 13 - Market Strategies
Chapter 14 - Product Strategies
Chapter 15 - Pricing Strategies
Chapter 16 - Distribution Strategies
Chapter 17 - Promotion Strategies
Chapter 18 - Global Market Strategies
Chapter 19 - The Gillette Company (A)
Chapter 20 - The Gillette Company (B)
Chapter 21 - Dell Computer Corporation
Chapter 22 - Kodak vs. Fuji
Chapter 23 - Loblaws
Chapter 24 - CIBC
Chapter 25 - The Nottoway Plantation, Restaurant, and Inn: The White Castle of Louisiana
Chapter 26 - Farggi
Chapter 27 - Lever Brothers' Introduction of Snuggle Fabric Softener
Chapter 28 - Anheuser-Busch, Inc.
Chapter 29 - SR Corp: Decisions for an Emerging Technology
Chapter 30 - Kortec and Wrenware Architectural Hardware
Chapter 31 - Sony Corporation: Car Navigation Systems
Chapter 32 - Procter & Gamble: Bringing the Company into the 21st Century
Chapter 33 - SpainSko
Chapter 34 - Coca-Cola's Long-Term Marketing Strategy
Chapter 35 - L'Oréal Nederland B.V.: Product Information
Chapter 36 - Polaroid and the Family-Imaging Market
Chapter 37 - Fike’s European Strategies
Chapter 38 - PSA Peugeot Citroën
Chapter 39 - Carvel in Beijing
Chapter 40 - KFC: Doing Chicken Right in the U.S. Fast-Food Industry
Chapter 41 - Lonetown Press
Chapter 42 - Middlesex Mutual Assurance Company
Chapter 43 - Discount Retailing Battlefield: Kmart vs. Wal-Mart
Chapter 44 - Procter & Gamble-Scope
Chapter 45 - FedEx and UPS in China-Competing with Contrasting Strategies
Chapter 46 - Playboy Enterprises, Inc. (A)
Chapter 47 - Playboy Enterprises, Inc. (B)

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Thursday, November 28, 2013

Project Management A Systems Approach to Planning Scheduling and Controlling 8th Edition

Project Management  A Systems Approach to Planning  Scheduling  and Controlling  8th Edition

As we enter the first decade of the twenty-first century, our perception of project management
has changed. Project management, once considered nice to have, is now recognized as a necessity. Organizations that were opponents of project management are now advocates. Management educators of the past, who preached that project management could not work, are now staunch supporters. Project management is here to stay. This text discusses the principles of project management. Students who are interested in advanced topics in project management, as well as in best practices in implementation, may wish to read one of my other texts, Applied Project Management (New York: Wiley, 2000). This book is addressed not only to those undergraduate and graduate students who wish to understand and improve upon their project management skills, but also to those functional managers and upper-level executives who must provide continuous support to all projects. During the past several years, management’s knowledge and understanding of project management has matured to the point where almost every company is using project management in one form or another. These companies have come to the realization that project management and productivity are related. Project management coursework is now consuming more of training budgets than ever before. General reference is provided in the text to engineers. However, the reader should not consider project management as strictly engineering-related. The engineering examples are the result of the fact that project management first appeared in the engineering disciplines, and we should be willing to learn from their mistakes.
The textbook is designed for undergraduate and graduate courses in both business and engineering. The structure of the text is based upon my belief that project management is much more behavioral than quantitative. The first five chapters are part of the basic core
Cotents:
1. OVERVIEW
2. PROJECT MANAGEMENT GROWTH: CONCEPTS AND
DEFINITIONS
3. ORGANIZATIONAL STRUCTURES
4. ORGANIZING AND STAFFING THE PROJECT OFFICE AND
TEAM
5. MANAGEMENT FUNCTIONS
6. TIME MANAGEMENT AND STRESS
7. CONFLICTS
8. SPECIAL TOPICS
9. THE VARIABLES FOR SUCCESS
10. WORKING WITH EXECUTIVES
11. PLANNING
12. NETWORK SCHEDULING TECHNIQUES
13. PROJECT GRAPHICS
14. PRICING AND ESTIMATING
15. COST CONTROL
16. TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT
17. RISK MANAGEMENT
18. LEARNING CURVES
19. MODERN DEVELOPMENTS IN PROJECT MANAGEMENT
20. QUALITY MANAGEMENT
21. CONTRACTS AND PROCUREMENT
22. CRITICAL CHAIN PROJECT MANAGEMENT

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Sunday, November 24, 2013

Financial and Management Accounting An Introduction

Financial and Management Accounting An Introduction

Target readership
This book is targeted at a broad-ranging business studies type of first-level degree
course. It is intended to support the equivalent of one semester of 12 teaching weeks.
There is sufficient basic bookkeeping (ledger accounts) in the end-of-chapter supplements
to make the book suitable for those intending to pursue a specialised study of
accounting beyond the first level but the bookkeeping material is optional for those
who do not have such special intentions. The book has been written with undergraduate
students particularly in mind, but may also be suitable for professional and
postgraduate business courses where financial reporting is taught at an introductory
level.
Acknowledgements
I am grateful to academic colleagues and to reviewers of the text for helpful comments
and suggestions. I am also grateful to undergraduate students of five universities who
have taken my courses and thereby helped in developing an approach to teaching
and learning the subject. Professor Graham Peirson and Mr Alan Ramsay of Monash
University provided a first draft of their text based on the conceptual framework in
Australia which gave valuable assistance in designing the structure of this book, which
was also guided from the publishing side by Pat Bond and Ron Harper. Professor Ken
Shackleton of the University of Glasgow helped plan the structure of the management
accounting chapters. The Institute of Chartered Accountants of Scotland gave permission
for use of some of the end-of-chapter questions.
Subsequently I have received valuable support in successive editions from the
editorial staff at Pearson Education. For this latest edition I am grateful to colleagues
and students who have used the book in their teaching and learning. I have also been
helped by constructive comments from reviewers and by guidance from Matthew
Smith, Acquisitions Editor, and Sarah Wild, Senior Desk Editor.
Contents:
Part 1 A conceptual framework: setting the scene
Chapter 1 Who needs accounting?
Chapter 2 A systematic approach to financial reporting:
Chapter 3 Financial statements from the accounting equation
Chapter 4 Ensuring the quality of financial statements
Part 2 Reporting the transactions of a business
Chapter 5 Accounting information for service businesses
Part 3 Recognition in financial statements
Chapter 7 Published financial statements
Chapter 8 Non-current (fixed) assets
Chapter 9 Current assets
Chapter 10 Current liabilities
Chapter 11 Provisions and non-current (long-term) liabilities
Chapter 12 Ownership interest
Part 4 Analysis and issues in reporting
Chapter 13 Ratio analysis
Chapter 14 Reporting corporate performance
Chapter 15 Reporting cash flows
Part 5 Setting the scene and defining the basic tools of
management accounting
Chapter 16 Functions of management accounting
Chapter 17 Classification of costs
Chapter 18 Product costs: materials, labour and overheads
Part 6 Job costs and stock valuation
Chapter 19 Job costing
Part 7 Decision making
Chapter 20 Breakeven analysis and short-term decision making
Part 8 Planning and control
Chapter 21 Preparing a budget
Chapter 22 Standard costs
Chapter 23 Performance evaluation and feedback reporting
Part 9 Capital investment appraisal and business strategy
Chapter 24 Capital investment appraisal
Chapter 25 Business strategy and management accounting

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Friday, November 22, 2013

Project Risk Management Processes Techniques & Insights

Project Risk Management Processes  Techniques & Insights

All projects involve risk—the zero risk project is not worth pursuing. This is not purely intuitive but also a recognition that acceptance of some risk is likely to
yield a more desirable and appropriate level of benefit in return for the resources committed to the venture. Risk involves both threat and opportunity. Organizations that better understand the nature of the risks and can manage them more effectively cannot only avoid unforeseen disasters but can work with tighter margins and less contingency, freeing resources for other endeavours, and seizing opportunities for advantageous investment that might otherwise be rejected as ‘too risky’. Risk is present in every aspect of our lives; thus risk management is universal but in most circumstances an unstructured activity, based on common sense, relevant knowledge, experience and instinct. Project management has evolved over recent years into a fully-fledged professional discipline characterized by a formalized body of knowledge and the definition of systematic processes for the execution of a project. Yet project risk management has, until recently, generally been considered as an ‘add-on’ instead of being integral to the effective practice of project management.
This book provides a framework for integrating risk management into the
management of projects. It explains how to do this through the definition of
generic risk management processes and shows how these processes can be
mapped onto the stages of the project life cycle. As the disciplines of formal
project management are being applied ever more widely (e.g., to the management
of change within organizations) so the generic project risk management
processes set out here will readily find use in diverse areas of application.
The main emphasis is on processes rather than analytical techniques, which are already well documented. The danger in formalized processes is that they can become orthodox, bureaucratic, burdened with procedures, so that the practitioner loses sight of the real aims. This book provides the reader with a fundamental understanding of project risk management processes but avoids being overprescriptive in the description of the execution of these processes. Instead, there is positive encouragement to use these generic processes as a starting point for elaboration and adaptation to suit the circumstances of a particular application, to innovate and experiment, to simplify and streamline the practical implementation of the generic processes to achieve cost-effective and efficient risk management.
Contents:
Part I Setting the scene
1 Uncertainty, risk, and their management 3
2 The project life cycle
3 Motives for formal risk management processes
4 An overview of generic risk management processes
Part II Elaborating the generic process framework
5 Define the project
6 Focus the process
7 Identify the issues
8 Structure the issues
9 Clarify ownership
10 Estimate variability
11 Evaluate overall implications
12 Harness the plans
13 Manage implementation
Part III Closing the loop
14 Risk management initiated at different stages in the project life cycle
15 Effective and efficient risk management
16 Ownership issues: a contractor perspective
17 Organizing for risk management

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Wednesday, November 20, 2013

Logistics_and Supply Chain_Management 4th Edition

Logistics_and Supply Chain_Management 4th Edition

When the first edition of this book was published in 1992, supply chain management as an idea was still in its infancy and relatively few companies had made it a priority. The same was true for logistics management, although its precursor, distribution management, was increasingly being recognised as important both in terms of cost and for its potential impact on sales. In the intervening years from the first to the fourth edition, many things have happened.
Firstly, there is now a much greater understanding of the role that supply chain management plays in creating competitive advantage. Whereas previously the focus was primarily tactical with a concern for optimising costs, now there is much more of a strategic focus with the emphasis on value creation and delivery. The second major change is the recognition that supply chain management is not just an extension of logistics management, but rather that it is about managing relationships across the complex networks that today's supply chains have become. A third significant change over that period is that the business environment has become a lot more volatile and hence less predictable. This transition from a relatively stable world to one that is much more turbulent requires supply chains to be capable of changing rapidly to meet changed circumstances. These changes are reflected in the additional material included in this new edition. Thus complexity management and the challenge of making the transition from a forecast-driven to a demand-driven business model are given greater emphasis. As ever, I have been greatly influenced in my thinking by the ideas and contributions of colleagues. I have had the privilege over the years to work with many academics and practitioners around the world who have provided me with inspiration as well as feedback on my ideas on how modern supply chains should be designed and managed. Long-standing collaborators include Alan Braithwaite, Chairman of LCP Consulting, Professor John Gattorna of Macquarie University, Australia, Professor Douglas Lambert of Ohio State University, USA and Professor  Denis Towill of Cardiff University, UK.
them all.
Contents:
1. Logistics, the supply chain and competitive strategy
2. Logistics and customer value
3. Measuring logistics costs and performance
4. Matching supply and demand
5. creating the responsive supply chain
6. strategic lead-time management
7. the synchronous supply chain
8. complexity and the supply chain
9. Managing the global pipeline
10. Managing risk in the supply chain
11. the era of network competition
12. overcoming the barriers to supply chain integration
13. creating a sustainable supply chain
14. the supply chain of the future

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Monday, November 18, 2013

Handbook of Management and Leadership

Handbook of Management and Leadership

Like many things in life, the more things change, the more they
stay the same. Interest in project management remains fairly high,
though there has been some decline in recent years. However, the
practice of project management remains questionable, as project
failures continue to be almost as numerous as they were when the
first and second editions of this book were published.
It is one thing to talk about project management and an
entirely different thing to do it. It seems to me there are a lot of
talkers out there but not many do-ers.
Contents:
Chapter 1 An Overview of Project
Management
Chapter 2 The Role of the Project Manager
Chapter 3 Planning the Project
Chapter 4 Developing a Mission, Vision, Goals,
and Objectives for the Project
Chapter 5 Using the Work Breakdown
Structure to Plan a Project
Chapter 6 Scheduling Project Work
Chapter 7 Producing a Workable Schedule
Chapter 8 Project Control and Evaluation
Chapter 9 Project Control Using Earned
Value Analysis
Chapter 10 Managing the Project Team
Chapter 11 How to Make Project Management
Work in Your Company
Chapter 12 Project Management for Everyone

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Friday, November 15, 2013

windows-8-ebook for dummies

windows 8 ebook for dummies

Treat this book like you would a dictionary or other
reference text. Turn to the page with the information
you need and say, “Ah, so that’s what they’re talking
about.” Then put down the book and move on. Instead of fancy computer jargon, this book covers the topics you’re looking for in plain English. You don’t have to memorize anything. Just turn to the appropriate page, read the brief explanation, and get back to work. Unlike other books, this one enables you to bypass the technical hoopla and still get your work done.
Contents:
Chapter 1: The New Start Screen.
Chapter 2: The Traditional Desktop
Chapter 3: Storage: Internal, External,
Chapter 4: Working with Apps.
Chapter 5: Engaging the Social Apps.
Chapter 6: Getting Connected and Having Fun
Chapter 7: Ten Things You’ll Hate about
Windows 8 (And How to Fix Them).

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Wednesday, November 13, 2013

Accounting and Financial Management

Accounting and Financial Management

Business is one of the sources of earning income. Whenever a business is started, it requires investment of
certain amount which is called as capital. With this amount of capital the businessman may deal either with
trading business or manufacturing business. In a trading business, he will buy goods at a lesser price and
sells the same to others at a higher price. In case of manufacturing business, he has to buy raw materials and
incur other expenses in the form of wages and salaries, rent, power, insurance, tax, transport, postal and
telephone expenses and so on, in the course of production and distribution of goods. In a small sized
business the transactions are simple and less in number. But in a large sized business the transactions are
numerous. These business transactions enable the businessman to know the result of his business which
can be profit or loss for a given period of time. In order to know the result of his business, a businessman has
to remember all the transactions of his business. However, owing to lack of memory it is not possible for
anybody to remember all the transactions over a period of time. This has given rise to maintenance of a set of
accounting books in which business transactions are chronologically recorded. The systematic recording of
business transactions enable the businessman to account for every transaction without missing any item.
Such a system of maintenance of a set of accounting books to record business transactions is known as book
keeping system
Contents:
I. Accounting Theory
2. Journal
3. Ledger
4. Subsidiary Books
5. Cash Book
6. Bank Reconciliation
7. Final Accounts of Sole Traders
8. Final Accounts of Joint Stock Companies
9. Depreciation Accounting
10. Inventory Valuation
II. Meaning, Importance and Objectives of Financial Management
12. Analysis and Interpretation of Financial Statements
13. Ratio Analysis
14. Fund Flow Analysis
15. Capital Structure
16. Source of Capital
17. Working Capital Management
18. Capital Budgeting
19. Cost of Capital
20. Nature and Scope of Cost Accounting
21. Single or Output or Unit Costing
22. Marginal Costing
23. Cost-Volume-Profit Analysis
24. Buslgetary Control
25. Standard Costing

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Monday, November 11, 2013

Electric Motors & Drives

Electric Motors & Drives

Like its predecessors, the third edition of this book is intended primarily
for non-specialist users and students of electric motors and drives.
My original aim was to bridge the gap between specialist textbooks
(which are pitched at a level too academic for the average user) and
the more prosaic ‘handbooks’, which are full of useful detail but provide
little opportunity for the development of any real insight or understanding.
The fact that the second edition was reprinted ten times indicated
that there had indeed been a gap in the market, and that a third edition
would be worthwhile. It was also gratifying to learn that although the
original book was not intended as yet another undergraduate textbook,
teachers and students had welcomed the book as a gentle introduction to
the subject.
Contents:
1 ELECTRIC MOTORS
2 POWER ELECTRONIC CONVERTERS FOR
MOTOR DRIVES
3 CONVENTIONAL D.C. MOTORS
4 D.C. MOTOR DRIVES
5 INDUCTION MOTORS – ROTATING FIELD,
SLIP AND TORQUE
6 OPERATING CHARACTERISTICS OF
INDUCTION MOTORS
7 INDUCTION MOTOR EQUIVALENT CIRCUIT
8 INVERTER-FED INDUCTION MOTOR DRIVES
9 STEPPING MOTORS
10 SYNCHRONOUS, BRUSHLESS D.C. AND
SWITCHED RELUCTANCE DRIVES
11 MOTOR/DRIVE SELECTION

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Saturday, November 9, 2013

Project Management A Systems Approach to Planning Scheduling and Controlling 8th Edition

Project Management  A Systems Approach to Planning  Scheduling  and Controlling  8th Edition

Time management is about managing your time with a focus on
achievement: of doing and completing those things which you
want to do and which need doing.
Time management is goal-driven and results oriented. Success in
time management is measured by the quality of both your work and
your personal life
Contents:
Part 1 Self-management
Chapter 1 Time management Introduction
Chapter 2 Setting and achieving goals and objectives
Chapter 3 Decision-making and problem-solving
Chapter 4 Creativity and innovation
Chapter 5
Part 1: Personal reminders and thoughts worth thinking
Part 2 Managing others
Chapter 6 Leadership and teambuilding
Chapter 7 Motivation and people management
Chapter 8 Communication and presentation
Chapter 9
Part 2: Personal reminders and thoughts worth thinking
Introduction

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Wednesday, November 6, 2013

Operations Management

Operations Management

Operations management has been recognised as an important factor in a country’s economic growth. The traditional view of manufacturing management is the concept of Production Management with the focus on economic efficiency in manufacturing. Later the new name Operations Management was identified, as service sector became more prominent. Rapid changes in technology have posed numerous opportunities and challenges, which have resulted in enhancement of manufacturing capabilities through new materials, facilities, techniques and procedures. Hence, managing a service system has become a major challenge in the global competitive environment. Operations Management has been a key element in the improvement and productivity in business around the world. Operations Management leads the way for the organisations to achieve its goals with minimum effort. Hence, the study of the subject at undergraduate and postgraduate level has more significance.
This book on ‘Operations Management’ covers the complete syllabus of Bachelor of Engineering of Visvesvaraya Technical University, Karnataka, however the coverage is wide enough to include the requirements of Bachelor and Master Degree courses of other Indian universities and professional courses like MBA, PGDCA, BBA. Being student friendly is the unique feature of this book. The subject matter has been presented systematically in ten chapters, which can enable the reader master the topics covered without any additional guidance. Complete care has been taken to make the book error free. However, mistakes might have crept inadvertently. Readers finding any error are requested to bring it to our notice, for enabling us to rectify them in our future editions.
Contents:
1. OPERATIONS MANAGEMENT CONCEPTS
2. OPERATIONS DECISION-MAKING
3. SYSTEMS DESIGN AND CAPACITY
4. FACILITY LOCATION AND LAYOUT
5. FORECASTING DEMAND
6. PRODUCT DEVELOPMENT AND DESIGN 7. MATERIALS MANAGEMENT
8. AGGREGATE PLANNING AND MASTER SCHEDULING
9. MATERIAL AND CAPACITY REQUIREMENTS PLANNING
10. SCHEDULING AND CONTROLLING PRODUCTION ACTIVITIES

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Saturday, November 2, 2013

eBook Business IT Problem Management (Prentice Hall PTR)

eBook  Business  IT Problem Management (Prentice Hall PTR)

No matter how professional your IT organization, if you can’t resolve problems
quickly and effectively, you’ll lose your stakeholders’ confidence -- and fail.
Nowadays, help desk s aren’t enough: companies want true service centers
capable of delivering complex, strategic solutions. IT Problem Management is
the first single source for building world-class problem management
processes. Drawing upon his extensive consulting experience, Gary Walker
presents specific improvements you can make to achieve breakthrough
results in any help desk or service center -- in-house or out-sourced.
Coverage includes:
Problem identification, customer validation, problem lo gging, service delivery,

knowledge capture and sharing, and management oversight
1. Introduction to Problem Management
2. Service Center Organization
3. Maintaining a Service Catalog
4. Problem Identification
5. Customer Validation
6. Problem Logging
7. Service Delivery
8. Knowledge Capture and Sharing
9. Management, Review, and Oversight
10. Service Level Agreements
10.1 SLA Content
10.2 Using the SLA
11. Service Center Tools
12.1 Motivation Through Reward

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Computer Networks Problem Solutions Andrew Tanenbaum PRENTICE HALL

Computer Networks  Problem Solutions Andrew Tanenbaum PRENTICE HALL

This book show the problems and solutions in computer network problem with easy way to understand. Several chapters, each chapter has many problems and solutions.






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Friday, November 1, 2013

Internetworking with TCP_IP

Internetworking with TCP_IP

Internetworking with TCP/IP, Volume III describes the fundamental concepts of client-server computing used to build all distributed computing systems, and presents an in-depth guide to the Posix sockets standard utilized by Linux and other operating systems. Dr. Douglas E. Comer compares leading server designs, and describes the key tools and techniques used to build clients and servers, including Remote Procedure Call (RPC). The book contains examples of running programs that illustrate each approach. Comer introduces the client-server model and its software design implications; the role of concurrent processing and threads; the Socket API, and differences that impact Linux programmers. Understand the key algorithms and issues associated with client and server software design; then review three leading approaches: iterative, connectionless servers (UPD); and both iterative and concurrent connection-oriented servers (TCP). The book contains extensive coverage of threading, including a new chapter on using threads for concurrency; as well as coverage of single-threaded and multi-threaded concurrent servers. Comer introduces multi-protocol and multi-service services; reviews client concurrency; tunneling at the transport and application levels; and external data representation (XDR). He reviews RPC, distributed program generation, NFS concepts and protocol; Telnet; streaming media transport; and finally, techniques for avoiding deadlock and starvation in client-server systems. For everyone who wants to master TCP/IP and understand how the Internet works.
Contents in this book:
Chapter 1 Introduction And Overview
Chapter 2 Review Of Underlying Network Technologies
Chapter 3 Internetworking Concept And Architectural Model
Chapter 4 Classful Internet Addresses
Chapter 5 Mapping lnternet Addresses To Physical Addresses (ARP)
Chapter 6 Determining An Internet Address At Startup (RARP)
Chapter 7 Internet Protocol: Connectionless Datagram Delivery
Chapter 8 internet Protocol: Routing IP Datagrams
Chapter 9 Internet Protocol: Error And Control Messages (ICMP)
Chapter 10 Classless And Subnet Address Extensions (CIDR)
Chapter 11 Protocol Layering
Chapter 12 User Datagram Protocol (UDP)
Chapter 13 Reliable Stream Transport Service (TCP)
Chapter 14 Routing: Cores, Peers, And Algorithms
Chapter 15 Routing: Exterior Gateway Protocols And Autonomous 269
Systems (BGP)
Chapter 16 Routing: In An Autonomous System (RIP, OSPF, HELLO)
Chapter 17 Internet Multicasting
Chapter 18 TCPnP Over ATM Networks
Chapter 19 Mobile lP
Chapter 20 Private Network Interconnection (NAT, VPN)
Chapter 21 Client-Server Model Of Interaction
Chapter 22 The Socket Interface
Chapter 23 Bootstrap And Autoconfiguration (BOOTP, DHCP
Chapter 24 The Domain Name System (DNS)
Chapter 25 Applications: Remote Login (TELNET, Rlogin)
Chapter 26 Applications: File Transfer And Access (FTP, TFTP, NFS)
Chapter 27 Applications: Electronic Mail (SMTP, POP, IMAP, MIME)
Chapter 28 Applications: World Wide Web (HTTP)
Chapter 29 Applications: Voice And Video Over IP (RTP)
Chapter 30 Applications: Internet Management (SNMP)
Chapter 31 Summary Of Protocol Dependencies
Chapter 32 Internet Security And Firewall Design (IPsec)
Chapter 33 The Future Of TCPnP (IPv6)


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Oracle Database

Oracle Database

The author and publisher have made their best efforts to prepare this book, and the content is based upon final release software
whenever possible. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). The
author and the publisher make no representation or warranties of any kind with regard to the completeness or accuracy of the contents
herein and accept no liability of any kind including but not limited to performance, merchantability, fitness for any particular

purpose, or any losses or damages of any kind caused or alleged to be caused directly or indirectly from this book.
Contents in this ebook:
Chapter 1 Relational Database Concepts
Chapter 2 SQL*Plus and iSQL*Plus Basics 13
Chapter 3 Oracle Database Functions
Chapter 4 Restricting, Sorting, and Grouping Data
Chapter 5 Using Multiple Tables
Chapter 6 Advanced SQL Querie
Chapter 7 Logical Consistency
Chapter 8 Installing Oracle and Creating a Database
Chapter 9 Reporting Techniques
Chapter 10 Creating and Maintaining Database Objects
Chapter 11 Users and Security
Chapter 12 Making Things Run Fast (Enough)
Chapter 13 Saving Your Stuff (Backups)
Chapter 14 Troubleshooting

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Software engineering book

Software engineering book

This ebook for whom want to learn and learning software enginnering.
Content in this ebook:
CHAPTER 1 INTRODUCTION TO THE GUIDE
CHAPTER 2 SOFTWARE REQUIREMENTS
CHAPTER 3 SOFTWARE DESIGN
CHAPTER 4 SOFTWARE CONSTRUCTION
CHAPTER 5 SOFTWARE TESTING
CHAPTER 6 SOFTWARE MAINTENANCE
CHAPTER 7 SOFTWARE CONFIGURATION MANAGEMENT
CHAPTER 8 SOFTWARE ENGINEERING MANAGEMENT
CHAPTER 9 SOFTWARE ENGINEERING PROCESS
CHAPTER 10 SOFTWARE ENGINEERING TOOLS AND METHODS
CHAPTER 11 SOFTWARE QUALITY
CHAPTER 12 KNOWLEDGE AREAS OF THE RELATED DISCIPLINES

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Thursday, October 31, 2013

Essentials of Management 9th

Essentials of Management 9th
Essentials of Management 9th. This edition offers a solid introduction for new managers or an in-depth review of core concepts and the latest research and applications for working professionals. Concise, complete treatment translates the latest research, theories, and management experiences into actual practice while addressing emerging issues, such as sustainability and environmental concerns, management in difficult times, employee morale, diverse workforces, and teamwork. Ethics, personal productivity, the latest information technology, and decision making are also included. Compelling examples show how to apply principles in a wide variety of business settings, while new skill-building features and self-assessments help readers refine the managerial, interpersonal, and technical skills necessary for career success  

Brief Contents
PART 1 Introduction to Management
PART 2 Planning
PART 3 Organizing
PART 4 Leading
PART 5 Controlling
PART 6 Managing for Personal
Effectiveness

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Schaum's Outline Of Discrete Mathematics

Schaum's Outline Of Discrete Mathematics

This is the best e-book in discrete mathematics. in this book include the exercise and solutions, that let you guys easy to understand of discrete mathematics.

Contents in this book:
CHAPTER 1 Set Theory 1
1.1 Introduction 1
1.2 Sets and Elements, Subsets 1
1.3 Venn Diagrams 3
1.4 Set Operations 4
1.5 Algebra of Sets, Duality 7
1.6 Finite Sets, Counting Principle 8
1.7 Classes of Sets, Power Sets, Partitions 10
1.8 Mathematical Induction 12
Solved Problems 12
Supplementary Problems 18
CHAPTER 2 Relations 23
2.1 Introduction 23
2.2 Product Sets 23
2.3 Relations 24
2.4 Pictorial Representatives of Relations 25
2.5 Composition of Relations 27
2.6 Types of Relations 28
2.7 Closure Properties 30
2.8 Equivalence Relations 31
2.9 Partial Ordering Relations 33
Solved Problems 34
Supplementary Problems 40
CHAPTER 3 Functions and Algorithms 43
3.1 Introduction 43
3.2 Functions 43
3.3 One-to-One, Onto, and Invertible Functions 46
3.4 Mathematical Functions, Exponential and Logarithmic Functions 47
3.5 Sequences, Indexed Classes of Sets 50
3.6 Recursively Defined Functions 52
3.7 Cardinality 55
3.8 Algorithms and Functions 56
3.9 Complexity of Algorithms 57
Solved Problems 60
Supplementary Problems 66
vii
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viii CONTENTS
CHAPTER 4 Logic and Propositional Calculus 70
4.1 Introduction 70
4.2 Propositions and Compound Statements 70
4.3 Basic Logical Operations 71
4.4 Propositions and Truth Tables 72
4.5 Tautologies and Contradictions 74
4.6 Logical Equivalence 74
4.7 Algebra of Propositions 75
4.8 Conditional and Biconditional Statements 75
4.9 Arguments 76
4.10 Propositional Functions, Quantifiers 77
4.11 Negation of Quantified Statements 79
Solved Problems 82
Supplementary Problems 86
CHAPTER 5 Techniques of Counting 88
5.1 Introduction 88
5.2 Basic Counting Principles 88
5.3 Mathematical Functions 89
5.4 Permutations 91
5.5 Combinations 93
5.6 The Pigeonhole Principle 94
5.7 The Inclusion–Exclusion Principle 95
5.8 Tree Diagrams 95
Solved Problems 96
Supplementary Problems 103
CHAPTER 6 Advanced Counting Techniques, Recursion 107
6.1 Introduction 107
6.2 Combinations with Repetitions 107
6.3 Ordered and Unordered Partitions 108
6.4 Inclusion–Exclusion Principle Revisited 108
6.5 Pigeonhole Principle Revisited 110
6.6 Recurrence Relations 111
6.7 Linear Recurrence Relations with Constant Coefficients 113
6.8 Solving Second-Order Homogeneous Linear Recurrence
Relations 114
6.9 Solving General Homogeneous Linear Recurrence Relations 116
Solved Problems 118
Supplementary Problems 121
CHAPTER 7 Probability 123
7.1 Introduction 123
7.2 Sample Space and Events 123
7.3 Finite Probability Spaces 126
7.4 Conditional Probability 127
7.5 Independent Events 129
7.6 Independent Repeated Trials, Binomial Distribution 130
7.7 Random Variables 132
CONTENTS ix
7.8 Chebyshev’s Inequality, Law of Large Numbers 135
Solved Problems 136
Supplementary Problems 149
CHAPTER 8 Graph Theory 154
8.1 Introduction, Data Structures 154
8.2 Graphs and Multigraphs 156
8.3 Subgraphs, Isomorphic and Homeomorphic Graphs 158
8.4 Paths, Connectivity 159
8.5 Traversable and Eulerian Graphs, Bridges of Königsberg 160
8.6 Labeled andWeighted Graphs 162
8.7 Complete, Regular, and Bipartite Graphs 162
8.8 Tree Graphs 164
8.9 Planar Graphs 166
8.10 Graph Colorings 168
8.11 Representing Graphs in Computer Memory 171
8.12 Graph Algorithms 173
8.13 Traveling-Salesman Problem 176
Solved Problems 178
Supplementary Problems 191
CHAPTER 9 Directed Graphs 201
9.1 Introduction 201
9.2 Directed Graphs 201
9.3 Basic Definitions 202
9.4 Rooted Trees 204
9.5 Sequential Representation of Directed Graphs 206
9.6 Warshall’s Algorithm, Shortest Paths 209
9.7 Linked Representation of Directed Graphs 211
9.8 Graph Algorithms: Depth-First and Breadth-First Searches 213
9.9 Directed Cycle-Free Graphs, Topological Sort 216
9.10 Pruning Algorithm for Shortest Path 218
Solved Problems 221
Supplementary Problems 228
CHAPTER 10 Binary Trees 235
10.1 Introduction 235
10.2 Binary Trees 235
10.3 Complete and Extended Binary Trees 237
10.4 Representing Binary Trees in Memory 239
10.5 Traversing Binary Trees 240
10.6 Binary Search Trees 242
10.7 Priority Queues, Heaps 244
10.8 Path Lengths, Huffman’s Algorithm 248
10.9 General (Ordered Rooted) Trees Revisited 251
Solved Problems 252
Supplementary Problems 259
x CONTENTS
CHAPTER 11 Properties of the Integers 264
11.1 Introduction 264
11.2 Order and Inequalities, Absolute Value 265
11.3 Mathematical Induction 266
11.4 Division Algorithm 267
11.5 Divisibility, Primes 269
11.6 Greatest Common Divisor, Euclidean Algorithm 270
11.7 Fundamental Theorem of Arithmetic 273
11.8 Congruence Relation 274
11.9 Congruence Equations 278
Solved Problems 283
Supplementary Problems 299
CHAPTER 12 Languages, Automata, Grammars 303
12.1 Introduction 303
12.2 Alphabet,Words, Free Semigroup 303
12.3 Languages 304
12.4 Regular Expressions, Regular Languages 305
12.5 Finite State Automata 306
12.6 Grammars 310
Solved Problems 314
Supplementary Problems 319
CHAPTER 13 Finite State Machines and Turing Machines 323
13.1 Introduction 323
13.2 Finite State Machines 323
13.3 Gödel Numbers 326
13.4 Turing Machines 326
13.5 Computable Functions 330
Solved Problems 331
Supplementary Problems 334
CHAPTER 14 Ordered Sets and Lattices 337
14.1 Introduction 337
14.2 Ordered Sets 337
14.3 Hasse Diagrams of Partially Ordered Sets 340
14.4 Consistent Enumeration 342
14.5 Supremum and Infimum 342
14.6 Isomorphic (Similar) Ordered Sets 344
14.7 Well-Ordered Sets 344
14.8 Lattices 346
14.9 Bounded Lattices 348
14.10 Distributive Lattices 349
14.11 Complements, Complemented Lattices 350
Solved Problems 351
Supplementary Problems 360
CONTENTS xi
CHAPTER 15 Boolean Algebra 368
15.1 Introduction 368
15.2 Basic Definitions 368
15.3 Duality 369
15.4 Basic Theorems 370
15.5 Boolean Algebras as Lattices 370
15.6 Representation Theorem 371
15.7 Sum-of-Products Form for Sets 371
15.8 Sum-of-Products Form for Boolean Algebras 372
15.9 Minimal Boolean Expressions, Prime Implicants 375
15.10 Logic Gates and Circuits 377
15.11 Truth Tables, Boolean Functions 381
15.12 Karnaugh Maps 383
Solved Problems 389
Supplementary Problems 403
APPENDIX A Vectors and Matrices 409
APPENDIX B Algebraic Systems 432

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Monday, October 28, 2013

Protection of Electrical Networks Free e-books

                                                                             Protection of Electrical Networks

This ebook is very useful for engineer to understand protection scheme in electrical network. Protection engineer need to know the techniques in relays protection to apply with their work in power system. this e-book explain the main function of each relay types and protection schemes. Protection device in power system, relay are the main devices that engineer use. this book explain clearly about the protection of Electrical Networks.                                                              

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